Tuesday, October 12, 2010

Customer Support Live Chat Upgraded

We just completed an upgrade to our live customer support chat rooms. Previously, our chat rooms were rarely monitored, with the chat link located fairly far down the home page left navigation panel. Now we will be offering live support more frequently throughout the week to bring you a higher degree of customer service, especially as we approach the busy holiday season.

Look for the Live Support link (shown above) in the upper left corner, directly above our contact telephone numbers.

Several new features include:
  • include initial contact information so we can immediately locate your account records
  • print or email chat transcripts
  • transfer files without leaving the chat window 
  • participate in optional exit satisfaction surveys 
  • quick link to our customer support ticket resolution system during non-monitored sessions
We hope you will like this new tool. We know your time is valuable.

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